Terms and Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by The Coastal Cabin, to you, the purchaser of goods and services from us, including your use of the website at www.thecoastalcabin.com. They are effective from 12.08.19.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website. 

To make a purchase from our online shop you must be 18 years of age or over. 

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise). If you are purchasing on behalf of another entity such as a company you warrant, you have the authorisation to agree to these terms and conditions on behalf of the entity. 

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.


All prices are in New Zealand Dollars and are inclusive of Goods and Services Tax ("GST"), unless stated to be otherwise, but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time. 

An invoice will be emailed to you at the email address you supply when you place your order. Please ensure that your contact details are correct. 

Payment options & Security

We accept the following credit cards: Visa and MasterCard 

The Coastal Cabin uses the Stripe payment gateway and accepts credit and debit cards. Stripe offers a safe and secure service. 

Shipping and delivery

We try to make our packaging plastic-free but sometimes we re-use plastic packaging that has come into our home. 

FREE SHIPPING within NZ for all orders over $80. 
Please note that bulky items are exempt from free shipping due to courier charges being calculated by volume. Please contact us if unsure about shipping costs.

FREE SHIPPING FOR LOCALS: If you live on/near the Whangaparaoa Peninsula and are happy to have your goods left in my letterbox, you can opt for Local Pickup at checkout. If your items are too bulky to fit, I am happy to deliver myself to anybody living on the Peninsula. Please email me once you've made your purchase for address details.

$5 within Auckland, $7 rest of NZ. 

Shipping is calculated once the customer has entered their address details. 


All orders will be processed on weekdays, within 1-2 working days of order being received. Customers can expect their goods within 2-3 days of the order being placed, but rural customers need to allow an extra day. We are sending from Auckland and use a tracked courier service. A tracking number will be emailed to you once your order is processed. We don't require a signature on delivery. Sorry, but we cannot send to a PO Box so please provide an alternative address. 

We want you to be happy with your purchase! If you are wanting to return or exchange an item you must contact us first. You must return your goods within 7 working days of receiving your order. All additional postage costs incurred in an exchange or refund are incurred by you (unless item is deemed faulty). 

Please note any goods to be returned must be its original, saleable condition. Goods must not be opened, used, or damaged. 


If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. If you believe an item is faulty on arrival, please make contact within 7 working days. We will send a replacement on receipt of original item, and pay for new shipping costs and those incurred by you to return the item. In the event this item is no longer available, we will offer you a refund. 

Goods will not be accepted for refund or exchange if received more than 7 working days after your emailed request, or if not in original condition. If you have any questions please do make contact. 

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade. 

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website. 

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993. 

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises. 

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside. 

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services. 

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis). You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based. 

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you. 

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s). 

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us. 

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you. 

We may disclose your personal information as required by law. 

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control. 

You can request details of your personal information that we hold, and ask us to correct it, at any time. 

General Conditions

We reserve the right to change these terms and conditions from time-to-time by notice, which may be in the form of a notice posted on our website at https://www.thecoastalcabin.com.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights. 

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions. 

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it. 

We may deliver notices to you by sending them to an email address that you have notified to us. 


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